Barber Marketing Group

Terms & Conditions

Revision Policy
We will provide revisions depending upon the package you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remain the same. Revision Turnaround Time would be 48 hours.

Fair Usage Policy
Since we provide unlimited revisions and to make sure you get the maximum out of our services.

Refund Policy / Money Back Guarantee
Our refund and cancellation policies are designed to provide maximum security to the Client and Company. The following terms will be applied in an event an order is cancelled unless Barber Marketing Group cancels or terminates your contract for a reason other than breach or non-performance.

All Refund Requests Will Be Fulfilled As Per The Following 
You are eligible for a full refund (less 10% processing fee) if the order is cancelled within 24 hours of order placement. This policy is voided if the initial designs are delivered or revisions are requested within the mentioned timeframe. If request for refund is made before the delivery of initial design(s), then you would be eligible for Full Refund (less 10% service & processing fee).

No refund requests will be entertained after the final files have been delivered.

For website packages no refund request will be entertained once website development has been completed or once the website has been deployed live.

For video animation packages no refund request will be entertained after the designing of the storyboard.

All refund requests should be communicated directly to us via email at info@barbermarketinggroup.com

Custom package partial refund will be applicable as it is on the single packages. For example, if you order logo and web design service and approve the logo, you can claim refund for the website service at the time of initial design only.

A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction.

Our money back guarantee is based on the term that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim refund, we do not consider it as a good faith. In such a case we reserve the right to decline a refund request.

All design jobs require customer feedback before finalizing the design therefore it is only fair that the customer gets involved and provides feedback in order to get the desired results.

100% unique design guarantee entitles you to re-draw if our designed logo is to be found considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence and Barber Marketing Group will not accept any responsibility or claim of any compensation in such a case.

It is the client’s responsibility to get their art work copyrighted.

How To Claim Your Refund
Email info@barbermarketinggroup.com

Third Party Terms Of Use
Some products may utilize the services of third-party vendors and business partners, which may include software, information or other services. These vendors and business partners require Users who utilize such features to agree to our terms and conditions. This clause identifies third-party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below. Your uses of such features constitute your agreement to be bound by these terms and conditions. These third-party terms are subject to change at such third party’s discretion.

Customer Support
We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time.

Quality Assurance Policy
In order to provide you the desired satisfaction, our designers work with you until you love the result.

Our designs are created to reflect your direction and uniqueness
All designs come with 100% Satisfaction Guarantee
Unlimited revisions to ensure you get 100% satisfaction.
We rework the ordered design and keep on revising it until you are 100% satisfied.
We offer free complete coordination with your printing company, if required.